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Our Billing and Shipping Policies protect
you from fraud.
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Our secure on-line credit card
approval process matches billing address, credit card security
code, and zip code against credit or debit card records available to
Paypal Merchant Services, our processing company. Inaccurate information or using a non
USA credit cards prevents order completion. However, funds are authorized,
held out from your credit or debit line, Funds are returned at a later date
to credit or debit line. Paypal Merchant Services will not process the order to
completion if your bank does not participate in AVS (Address Verification
System).
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Address Mis-Match Messages:
Credit card company information does not match your entries, incorrect
information is in card company's file, or your card is not based in the USA.
For a non-USA based card that fails the AVS, stop. Each attempt reduces the
amount of credit available to you. Phone us at (440) 853-7467 during
business hours or fax your order to (440) 853-7467 . On a case by case
basis, we may accept cards without AVS capabilities.
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To protect against fraud, we may, under
some circumstances, require verification of card ownership and physical
possession. Fax the order, credit card information including expiration date
and card security code, a xerox of the front and back of the credit card,
and the top of a recent statement to (440) 853-7467 .
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Information about credit card
charges:
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Declined transactions are
"authorized" against your credit limit. No actual permanent charge is
made. Authorizations usually expire within three days.
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The "authorized" or "charged" amount
of a purchase is "settled" against your credit card within two to three
business days.
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Credits to a credit card usually
appear within three to five business days after submission.
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Card Verification Number:
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(CVN) is an anti-fraud security
feature to help verify that your card is in your possession. For Visa/Mastercard/Discover,
locate the three-digit CVN number printed on the signature panel, back
of card, far right. For American Express, the four digit CVN number is
imprinted on the front, right, above the account number.
A processed order usually ships within one to
five business days unless noted. For temporarily out of stock items or delayed
shipments, you will be contacted by e-mail or telephone. If an item is
permanently unavailable, the charge will be voided or a complete refund will be
made to your card. We will notify you if this occurs.
Items ship directly from us ' New York warehouse or from off-site warehouses in
CA. Customers choose a preferred shipping method. Certain products ship only via
UPS, Federal Express, USPS (Mail), etc.
Contact us via fax, e-mail or phone for special orders or larger orders.
Shipping costs can be customized to your location. Quantity discounts may be
available.
All shipments are sent prepaid unless prior arrangements are made for collect or
billing to customer's shipping account. A minimum handling charge of $15 is
assessed if collect or third party billing is requested.
If the estimated shipping/handling charges substantially exceed actual costs, we
will contact you. For international orders, actual shipping may exceed
estimates. We contact customers about shipping surcharges and reserve the right
to assess these additional charges. Surcharges can include UPS address
correction fees billed to us when customers give incomplete or inaccurate
addresses. Currently surcharges are $8 for Ground Shipping and $13 for Express
Shipping address correction fees.
Delivery confirmation numbers and freight delivery numbers are provided via
e-mail for most orders if accurate e-mail addresses are provided when orders are
placed. E-mails are sometimes blocked by anti-spam software from some e-mail
services. Add daedousa.com as an acceptable sender.
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Taekwondo Mall/Daedo USA
' privacy statement demonstrates our firm commitment to our customers'
privacy. The following discloses our information gathering and dissemination
practices for this website:
Introduction
We may use Personally Identifiable Information (your name, e-mail address,
street address, telephone number) subject to the terms of this privacy
policy. Please note this policy applies only to information collected by
daedousa.com online and does not impact information collected or used by
daedousa.com or its affiliates through other means.
How we gather information from users.
How we collect and store information depends on the which page you visit,
the activities in which you elect to participate ,and the services provided.
You can visit many pages on our site without providing any information.
Other pages may prompt you to provide information, such as when you register
for access to portions of our site, sign up for our newsletters or purchase
products from our site.
Like most Web sites, daedousa.com also collects information automatically
and through the use of electronic tools that may be transparent to our
visitors. For example, we may log the name of your Internet Service Provider
or use "cookie" technology. Among other things, the cookie may store your
login information, sparing you from having to re-enter that information each
time you visit. As we adopt additional technology, we may also gather
information through other means. In certain cases, you can choose not to
provide us with information, for example by setting your browser to refuse
to accept cookies. Those actions may limit your ability to access certain
portions of the site or may require you to re-enter your user name and
password. In addition, we may not be able to customize the site's features
according to your preferences.
What we do with the information we collect.
Aggregated Information
Aggregated Information (information that does not personally identify you)
may be used in many ways. For example, we may combine information about your
usage patterns with similar information obtained from other users to learn
which pages are visited the most or what features or products are most
attractive. Aggregated Information may occasionally be shared with business
partners, but cannot be used to contact you individually.
Personally Identifiable Information
We also collect Personally Identifiable Information on daedousa.com to
process e-commerce transactions. This information may also be used to
communicate with you by regular mail about products and services offered by
daedousa.com , or by email via our opt-in newsletter.
Third Parties
We will not share your personally identifiable information with any third
party except as described below, or as otherwise required by law:
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Taekwondo Mall/Daedo USA licenses services from
Paypal Merchant Services, to provide our customers with a secure order entry
process. Our web pages receive encrypted information from a customer's
browser using Secure Socket Layer (SSL) technology. Then our servers
communicate with Paypal Merchant Services via a secure SSL protocol to verify and
process credit card and electronic check transactions. Once a
transaction is completed, Taekwondo Mall/Daedo USA does not retain your credit card or
check account information. However, Paypal Merchant Services may retain this
information per its agreements with credit card and banking
institutions. The following is a link toPaypal Merchant Services privacy
statement.
Paypal Merchant Services Privacy Statement
All orders with a valid email address receive an email from us
indicating the order was received. Certain e-mail providers may
automatically block receipt of this e-mail unless the customer gives
permission.Paypal Merchant Services may send you a second email confirming your
credit card was charged. Many completed orders with a valid email
address also receive an email from daedousa.com when the order ships.
Some orders may require additional correspondence to complete the
ordering process.
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Occasionally, customers order items
that are temporarily out of stock. In these situations we often ask the
warehouse to ship the orders directly to our customers. In these cases
we fax the drop shipper warehouse a copy of the Packing Slip for the
shipment. This Packing Slip contains ship to name, address, telephone,
and product information. No price or credit card information is ever
displayed on a Packing Slip. We require our suppliers to adhere to our
privacy policy as it applies to our customers.
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We provide a free quarterly e-mail
newsletter to any visitor to our web site who chooses to subscribe via
the sign up mechanism located on our home page. daedousa.com licenses
the software that maintains this mailing list, including allowing users
to subscribe and unsubscribe, from Microsoft bCentral. The email
addresses for newsletter subscribers are stored on bCentral servers
solely for the purpose of providing this service. The following is a
link to Microsoft bCentral's privacy statement.
Microsoft bCentral Privacy Statement
Email addresses provided for the newsletter service will not be sold or
knowingly provided to any third party other than Microsoft bCentral.
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Personally Identifiable Information
collected by daedousa.com may also be used for other purposes including
but not limited to site administration and troubleshooting. Certain
third parties who provide technical support for the operation of our
site (our Web hosting service for example) may access such information.
Other
As we continue to develop our business, we may sell, buy, merge or partner
with other companies or businesses. In such transactions, user information
may be among the transferred assets. We may also disclose your information
in response to a court order, at other times when we believe we are
reasonably required to do so by law, in connection with the collection of
amounts you may owe to us, and/or whenever we deem it appropriate or
necessary to give such information to law enforcement authorities. Please
note we may not provide you with notice prior to disclosure in such cases.
Affiliated sites (Daedo USA.com;TaekwondoMall.com;Mooto.it;Daedo.it),
linked sites and advertisements.
daedousa.com respects the privacy of our users. However, during your visit
to our site you may link to, or view as part of a frame on a daedousa.com
page, certain content that is actually created or hosted by a third party.
Also, through daedousa.com you may be introduced to, or be able to access,
information, Web sites, advertisements or features offered by other parties.
daedousa.com is not responsible for the actions or policies of such third
parties. You should check the applicable privacy policies of those third
parties when providing information on a feature or page operated by a third
party.
While on our site, our business partners (e.g. paid keyword search engines)
may use cookies or other technology to attempt to identify some of your
preferences or retrieve information about you. For example, some of our
advertising is served by third parties and may include cookies that enable
the advertiser to determine whether you have seen a particular advertisement
before. Through features available on our site, third parties may use
cookies or other technology to gather information. daedousa.com does not
control this technology or the resulting information and is not responsible
for any actions or policies of such third parties.
Children.
daedousa.com does not knowingly collect or solicit Personally Identifiable
Information from or about children under 13 except as permitted by law. If
we discover we have received any information from a child under 13 in
violation of this policy, we will delete that information immediately. If
you believe daedousa.com has any information from or about anyone under 13,
please contact us at the address listed below.
Contacting us.
We can be reached by contacting:
daedousa.com
info@daedousa.com
Changes to this policy.
daedousa.com reserves the right to change this policy at any time. Please
check this page periodically for changes. Your continued use of our site
following the posting of changes to these terms will mean you accept those
changes. Information collected prior to the time any change is posted will
be used according to the rules and laws that applied at the time the
information was collected.
Governing law.
This policy and the use of this Site are governed by New York State law. Any claim
related to the Site or this policy shall be brought in a federal or state
court in New York City within one year after the claim arises. You agree no
such claim may be brought as a class action. Users of daedousa.com consent
to the jurisdiction and venue of such court as the most convenient and
appropriate for the resolution of disputes concerning this policy.
daedousa.com is owned, controlled, operated and administered by Gustavo
Rossi Santomauro entirely within the United States. If you are located
outside the United States, please note the information you provide to us
will be transferred to the United States. You hereby consent to this
transfer.
In the event case of any conflict between the terms of this policy and the
terms of any electronic or machine readable privacy policy (for example, a
P3P electronic privacy policy), the terms of this written policy shall
control.
Copyright © 2010 ,
daedousa.com
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Returns are accepted
ONLY if a Return Merchandise Authorization (RMA) issued by us is marked
clearly on the box. Returns ship to DAEDO USA LLC. , 3418 Hwy. & South Suite B-107
Houston, TX 77082
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Computer Assigned Sales Order Number.
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Present Product and Packing Materials Condition.
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E-mail and Telephone Contact Number.
Some products can not be returned due to sanitary,
disease, expendable parts, or manufacturer's restrictions. Non-returnable
items include but are not limited to Women's chest protector garments, groin
and mouth guards etc. Defective products are replaced. For products qualifying for
return, We issue an RMA number by e-mail or telephone.
Customers prepay shipping when returning the item to us or to an address
provided with the RMA authorization. Returns should ship within 5
business days and be received within 10 business days after RMA's issue
date. RMA's expire 10 business days after issued. E-mail or fax tracking
numbers to info@daedousa.com.
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daedousa.com'
(SSL) on-line ordering process uses the latest technologies to protect your
identity and your credit card information.
You may complete a credit card order with the following steps.
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Complete shopping by adding products into our shopping
cart.
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Choose shipping method. Allow time for recalculation of
shipping costs
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Click on 'Checkout' if you are finished shopping. Or
'Continue Shopping' if you are not done.
New Customers with U.S. Based Credit Cards:
First, Complete Customer Information Using Your Billing Address
(Address Where You Receive Your Credit Card Statement). Data must match data
on file with your bank for order to process.
Second,
Create an Account with
Log-In and Password if You Want Auto Fill for Personal Data for Future
Orders, to Save Your Shopping Cart, or to Subscribe to Our Newsletter.
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Enter 'ship to' information if different from 'bill to.'
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Respond to requests for saving details, receiving special
e-mail notices, and how you heard about us.
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Enter special instructions in comment section.
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On this screen, review information you've entered. Go
back to previous screen to correct errors.
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Enter credit card numbers and expiration date without
slashes, dashes or spaces. Enter Card Security Code.
Click Check Out Once More.
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A numbered sales order with list of purchases appears on
your screen. Your credit card was accepted for payment.
Sales Order Number is Generated after Credit Card has Funds
Authorized And the Address, Zip code, and Card Security Code Match Those on
File with the Credit Card Company.
Order Process for Non-U.S credit
card
Important Note: Our credit card processor uses an Address
Verification System (AVS) to prevent fraud. This can create difficulties
for some non-U.S. cards whereby your order may be declined but your
credit card funds may be unavailable for several days. If you are not
sure if your bank supports AVS, please use Credit Card Option (Record),
Money Bookers, PayPal or Google Checkout, or contact us directly. If
your credit card meets the AVS requirements, you may complete an order
for non-USA based credit cards by using the following steps:
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Complete shopping by adding products into our shopping
cart.
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Choose shipping method. Note: All Canadian orders,
Including UPS, Global Express Mail, Must Be Delivered to a Street
Address.
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Click on 'Checkout' if you are finished shopping. Or
'Continue Shopping' if you are not done.
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New International Customers:
First, Complete Customer Information Using Your Billing Address
(Address Where You Receive Your Credit Card Statement). Data must match
data on file with your bank for order to process.
Second,Create an Account with Log-In and Password if You Want
Auto Fill for Personal Data for Future Orders, to Save Your Shopping
Cart, or to Subscribe to Our Newsletter.
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Enter 'ship to' information if different from 'bill to.'
Note: Ship to Address Must be On File with your Credit Card company as
an Alternate Ship to Address.
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Respond to requests for saving details, receiving special
e-mail notices, and how you heard about us.
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Enter special instructions in comment section.
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On this screen, review information you've entered. Go
back to previous screen to correct errors.
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Enter credit card numbers and expiration date without
slashes, dashes or spaces. Enter Card Security Code.
Click Check Out Once More.
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A numbered sales order with list of purchases appears on
your screen. Your credit card was accepted for payment.
Sales Order Number
is Generated after Credit Card has Funds Authorized And the Address, Zip
code, and Card Security Code Match Those on File with the Credit Card
Company.
What can I do if my credit card
is rejected?
If your credit card is rejected, you may
do one of the following to complete your order.
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by Phone
Phone us between 1:30 p.m. and 7 p.m. Monday through Friday. Our number
is (440) 853-7467 We can take your order by phone. Depending upon the
purchase amount, we may require proof of card possession and ownership.
We ask you to fax the top of a statement, the front of the credit card,
and the back of the credit card to 440-853-7467. We can remove the
address match requirement briefly so your card will process.
by
Fax
Fax a copy of a completed (typed) order form to 281-558-5556. Include
credit card numbers and, if possible, proof of ownership stated above.
We can remove the address match requirement for this transaction
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How to pay by Certified Check,
Money order, Western Union, Wire Transfer
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If you are outside the
USA,
contact us with name, complete physical address, phone number, product
names, quantities, and preferred method of shipment. You will receive an
accurate shipping quotation. We accept only Bank Wire Transfer in US
Dollars for larger orders. Otherwise we accept Money Orders in US
Dollars.
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If you are in the USA
and an individual,
we prefer e-mail or fax requests with your name, complete address, phone
number, product names, quantities and shipment preferences. We'll e-mail
or fax you a quotation with shipping costs, taxes if applicable, and
cost of products so you can send a check or money order.
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If you are in the USA
and a business.,
we prefer that you e-mail or fax your request for an estimate with your
name, company name, bill to and ship to addresses, phone and fax
numbers, product names, quantities and shipping preferences. We'll send
an estimate and phone you to discuss your request. Purchase orders are
accepted on a case by case basis. Payment options can include
pre-payment by check or bank wire transfer. Sorry we do not offer terms
or extend credit .
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If you are Abroad and an
individual or business.,
we prefer that you e-mail or fax your request for an estimate with your
name, company name, bill to and ship to addresses, phone and fax
numbers, product using the GET A QUOTE, then can use the International
Wire Transfer method available. (all of our information is already in
the system).
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For individuals or
businesses using credit or debit cards:
Complete the order page. Press check-out button. Insert credit or debit
card information. Print this page. Do not click again. Sign the
print-out with all information including credit card information.
Make sure your telephone number and e-mail address are shown. Fax
these pages to us at 440-853-7467. We'll phone you to discuss the
estimate. We will manually process the charge, e-mail you a confirmation
of the order (without credit card data) and promptly process your order.
For individuals or businesses wishing to pay by check or
money order:
Print the Order Page with all item and address information. Attach payment
to the printout. Mail your order and payment to:
Daedo USA, LLC. 3418 Hwy. & South Suite B-107 Houston,
TX 77082
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3418 Hwy 6. South Suite B-107
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Order Cancellations/
Modifications, Replacement, Credit and Refund Guidelines
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Order Cancellation/Modification, Replacement, Credit and
Refunds Guidelines:
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Cancellation/Modification of Order:
Please contact us by phone during business hours to change or cancel an
order before the order ships.We will not be held responsible for
delays in processing change/cancel requests that are submitted via
e-mail. Please If you cancel an order after funds are deposited to us ,
and before shipment, an order cancellation fee of up to 5%
applies credit and debit card orders. After an order ships, daedousa.com
' return policies apply.
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Replacements:
Replacements are shipped for non-receipt of merchandise after tracking
efforts fail. Defective products (material/workmanship) are replaced
without charge if defects are reported within 30 days of shipment.
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Damaged products.
Report immediately in transit or hidden damage via phone, e-mail or fax
to us . Claims are accepted up to 10 days after receipt of products.
Replacements will be sent promptly.
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Shortages or
Misshipments:
daedousa.com and our suppliers do our best to fill orders accurately.
Occasionally, an error is made. We apologize for shortages or
misshipments. Check each box carefully upon arrival. Please contact us
by phone, e-mail or fax immediately if there is an error. Claims are
accepted up to 10 business days after items are received. Note that NOT
all uniforms models include a white belt, read carefully unless
specified in the product description do not expect white belts.
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Errors and Omissions:
daedousa.com is not responsible for inaccuracies or omissions of product
descriptions, prices or product images. By shopping with us, you
acknowledge that in no event will daedousa.com' liability exceed a
refund of your order.
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A Credit memo
equal to the product purchase price excluding shipping/handling charges
is issued for eligible products returned within 30 days of shipment
date. Credit memos are valid for 60 days for purchases from daedousa.com
. Differences in product costs are charged to credit cards.
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Refunds
are limited to restockable products returned within 30 days after
shipment. Customized products are not restockable. A 20% re-stocking fee
applies when a refund is requested. 80% of product cost is credited to
the credit card used for the purchase. Shipping/handling charges are not
refunded. No cash or check refunds for items charged on credit cards.
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Products Eligible for
Return for Credit or Refund must have all original packaging, parts,
etc. in an unused "new" condition.
daedousa.com
reserves the right to refuse credit or refund for items not eligible for
return credit due to health, sanitary, or consumable component issues or
for products returned that do not meet restockable criteria.
Products received that are not restockable are returned at
the customer's expense or discarded.
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Terms & Conditions (Risk)
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.THE
FOLLOWING TERMS AND CONDITIONS APPLY TO ALL SALES. PLEASE REVIEW CAREFULLY.
THESE TERMS AND CONDITIONS INCLUDE LIMITED WARRANTIES, AND DISCLAIMERS OF
LIABILITY AND ARBITRATION PROVISIONS. KEEPING AND USING YOUR PRODUCT
INDICATES YOUR AGREEMENT TO THESE TERMS. IF YOU DO NOT WISH TO AGREE TO
THESE TERMS, YOU HAVE 14 DAYS FROM DATE OF PURCHASE TO RETURN THE
UNUSED PRODUCT.
Products sold through this website, daedousa.com's catalog sales or
otherwise, include equipment and gear for martial arts, fitness and
demonstration. Participation in any of these activities should be considered
a high-risk sports activity. Your participation in any of these activities
is at your own risk. You agree to consult with your personal physician
before participating in any of these high-risk activities. Read and follow
specific warnings and instructions on products and in product literature or
inserts. Save these documents for reference.
Martial Arts Weapons:
WARNING
Products sold under the Weapons category of daedousa.com's website or
catalog are intended for demonstration or display as a collection item only.
Use and misuse of Martial Arts weapons involves serious risks, including
injury, disability and death. Weapons are sold only for training under
expert supervision, for demonstration of forms, collection or display.
Inspect weapons before each use to ensure they are in proper condition. If
any unsafe condition is observed, do not use the product. Do not use weapons
for sparring or contact. Sales of certain items are governed by local,
state, federal and international law. It is the buyer's responsibility to
check all applicable law concerning use, ownership, legal age and possession
of any product offered by us. By purchasing any item, the buyer warrants
compliance with all local, state, federal and international law, and that
the buyer is legally able to purchase and sell all items being purchased
from daedousa.com's website or catalog. daedousa.com disclaims any and all
liability related to improper, illegal, unintended use or modification of
weapons sold through the website or catalog. The purchaser, user or
participant assumes all risk of injury from any use. No weapons are sold to
anyone under 18 years of age without parental consent. Weapons and items
over 42" cannot be sent out of the United States. Some weapons may be
prohibited in your area. Please check state statutes and local ordinances
before ordering.
By buying Daedo products, you understand and agree that martial arts,
boxing, fitness and demonstrations are high risk activities and, to the
extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF
DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH
ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT of Daedo
including but not limited to equipment malfunction from whatever cause, or
any other fault of daedousa.com. Additionally, you agree to indemnify,
defend and hold us harmless from any third party claims arising from such
High Risk Activities or Martial Arts Weapons or any other product.
Limited Replacement Warranty
daedousa.com warrants its products to be free from defects in materials and
workmanship for a period of 30 days from date of purchase, provided they
have not been subjected to obvious abuse, neglect or misuse. daedousa.com's
sole liability is limited to repairing or replacing products that are
returned prepaid to us within this 30-day period, unless specific product
literature specifies otherwise. Due to vendor requirements, books and videos
cannot be refunded once the seal is broken. daedousa.com's warranty as to
books and videos is limited to exchange for the same title if the tape or
book proves defective. See our Return and Exchange Policy for more
information.
THE ABOVE STATED WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS AND LIABILITIES OF
daedousa.com. daedousa.com NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON
TO ASSUME FOR IT, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF
PRODUCTS FROM ITS WEBSITE, CATALOG OR OTHERWISE. THE ABOVE LIMITED
WARRANTIES SHALL NOT APPLY TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO
ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. THE TERM "ORIGINAL
PURCHASER" AS USED IN THIS WARRANTY MEANS THE PERSON TO WHOM THE PRODUCT IS
ORIGINALLY SOLD AS SHOWN ON THE SALES INVOICE. THESE WARRANTIES SHALL APPLY
ONLY WITHIN THE BOUNDARIES OF THE UNITED STATES AND CANADA.
As set forth above under the limited warranty provisions, daedousa.com's
liability is limited to repair or replacement of its products which are
returned to it prepaid in the specified period of time. In no event shall
TaekwondoMall.com's liability exceed the value of the products sold. We
shall not be liable for any special or consequential damages that result
from the use of any product sold through this website or through its
catalog. Applicable law may not allow the limitation or exclusion of
liability of special or consequential damages so the above limitation or
exclusion may not apply to your purchase, but it is intended to be the
maximum limitation as permitted by law.
Use and misuse of products sold through this website, daedousa.com's catalog
or otherwise, involves serious risks including injury, disability and death.
Purchasers, users and participants assume all risk of injury. We cannot and
will not be responsible for the misuse or unauthorized and improper use of
products sold through this website, daedousa.com's catalog or otherwise.
Product descriptions, typographic, pricing, WTF logo (old style, new style)
and photographic errors are unintentional and subject to correction. We
regret, but are not liable for such errors. daedousa.com reserves the right
to reject any orders placed for a product listed at an incorrect price. If
you discover an error in our website or catalog, please let us know.
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