• Our Billing and Shipping Policies protect you from fraud.
   

• Our secure on-line credit card approval process matches billing address, credit card security code, and zip code against credit or debit card records available to Paypal, our processing company. Inaccurate information or using a non USA credit cards prevents order completion. However, funds are authorized, held out from your credit or debit line, Funds are returned at a later date to credit or debit line. Paypal will not process the order to completion if your bank does not participate in AVS (Address Verification System).
   

• Address Mis-Match Messages: Credit card company information does not match your entries, incorrect information is in card company's file, or your card is not based in the USA. For a non-USA based card that fails the AVS, stop. Each attempt reduces the amount of credit available to you. Phone us at (440) 853-7467 during business hours or fax your order to (440) 853-7467 . On a case by case basis, we may accept cards without AVS capabilities.
   

• To protect against fraud, we may, under some circumstances, require verification of card ownership and physical possession. Fax the order, credit card information including expiration date and card security code, a xerox of the front and back of the credit card, and the top of a recent statement to (440) 853-7467 .
   

• Information about credit card charges:

  • Declined transactions are "authorized" against your credit limit. No actual permanent charge is made. Authorizations usually expire within three days.

  • The "authorized" or "charged" amount of a purchase is "settled" against your credit card within two to three business days.

  • Credits to a credit card usually appear within three to five business days after submission.

   

• Card Verification Number:

  • (CVN) is an anti-fraud security feature to help verify that your card is in your possession. For Visa/Mastercard/Discover, locate the three-digit CVN number printed on the signature panel, back of card, far right. For American Express, the four digit CVN number is imprinted on the front, right, above the account number.

A processed order usually ships within one to five business days unless noted. For temporarily out of stock items or delayed shipments, you will be contacted by e-mail or telephone. If an item is permanently unavailable, the charge will be voided or a complete refund will be made to your card. We will notify you if this occurs.

Items ship directly from us ' Texas warehouse or from off-site warehouses in CA. Customers choose a preferred shipping method. Most products ship only via Federal Express, USPS (Mail) and UPS etc.

Contact us via fax, e-mail or phone for special orders or larger orders. Shipping costs can be customized to your location. Quantity discounts may be available.

All shipments are sent prepaid unless prior arrangements are made for collect or billing to customer's shipping account. A minimum handling charge of $15 is assessed if collect or third party billing is requested.

If the estimated shipping/handling charges substantially exceed actual costs, we will contact you. For international orders, actual shipping may exceed estimates. We contact customers about shipping surcharges and reserve the right to assess these additional charges. Surcharges can include UPS address correction fees billed to us when customers give incomplete or inaccurate addresses. Currently surcharges are $8 for Ground Shipping and $13 for Express Shipping address correction fees.

Delivery confirmation numbers and freight delivery numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed. E-mails are sometimes blocked by anti-spam software from some e-mail services. Add daedousa.com as an acceptable sender.